“Blower” means the mechanical equipment used to supply air to an inflatable structure.
“Custom Product” means any product that is specially ordered, customized, or modified at the Customer’s request and is not part of Bounceout Inflatables’ standard advertised inventory.
“Customer” means the person, company, or legal entity listed on the Invoice and purchasing Products from Bounceout Inflatables.
“Effective Date” means the date the Customer signs this Contract, either electronically or by another accepted method.
“Indoor Center” means an indoor family entertainment center, indoor playground, play center, or playroom that is open to the public and receives high customer traffic. This includes indoor children’s amusement centers where inflatable equipment may receive heavy use.
“IPC Quality” means an inflatable supplied with additional reinforcement and lining for use in high-traffic indoor centers.
“Inflatable” means an air-filled play structure used for entertainment or sporting activities.
“Invoice” means the sales document showing the Products purchased, Customer information, shipping information, and purchase price.
“Bounceout Inflatables” means Bounceout Inflatable LLC, the company that supplies and sells inflatable Products, accessories, and equipment.
“Products” means all products supplied or sold by Bounceout Inflatables.
“Shipping Carrier” means a third-party company used to transport Products.
“Water Ride Inflatables” means inflatable rides such as incline slides, horizontal slides, and pools designed to be used with water.
Bounceout Inflatables accepts the Customer’s order for the Products listed on the Invoice under these Terms and Conditions.
By placing an order, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
Bounceout Inflatables will not accept different or additional terms unless they are approved in writing by an authorized representative of Bounceout Inflatables.
Bounceout Inflatables is not responsible for clerical, spelling, or printing errors in its documents, quotes, or promotional materials.
This Contract becomes effective on the Effective Date.
Payment requirements are as follows:
A non-refundable 40% deposit is required for each Custom Product.
For Products that are not currently in stock, a 30% deposit of the Product price is required to reserve the order.
Orders for Products that require supplier or manufacturer production will not be placed into production or submitted for production until the required deposit has been received and the Customer has signed this Contract.
If the required deposit is not received within 7 days of placing an order, the order may be cancelled.
The estimated shipping date shown on the Invoice is based on the date the deposit is received and, where applicable, the date the order is confirmed with the supplier or manufacturer.
Delays in receiving the required deposit or in receiving information from the Customer may result in a corresponding delay to the estimated shipping date.
Final payment must be received, cleared, and verified by Bounceout Inflatables at least 2 days before shipment, unless another arrangement has been approved.
If final payment is not received within 3 weeks after a Product is ready for shipment, the Customer may lose the deposit and Bounceout Inflatables may resell the Product.
All payments must be made in U.S. dollars by wire transfer, Cash App, Zelle, PayPal, or credit card.
Prices shown are cash prices. Additional fees may apply depending on the payment method. A 3% convenience fee will be added to payments made by credit card or PayPal. This fee is due at the time of payment and is non-refundable.
The shipping date shown on the Invoice is an estimated completion and shipping date. It is not a guarantee that the Product will ship on that exact date.
Delays in receiving artwork or other information that must be provided by the Customer may delay completion of an order.
Bounceout Inflatables works with different shipping carriers and suppliers to arrange delivery of Products. When possible, available carrier discounts will be passed on to the Customer.
Unless the Customer requests a specific carrier, Bounceout Inflatables may choose the shipping carrier.
Basic shipping insurance is included. Additional insurance can be arranged at the Customer’s request and expense.
Unless otherwise stated on the Invoice, the Customer is responsible for shipping-related costs, including additional insurance, customs charges, duties, taxes, and other related fees.
Bounceout Inflatables will generally ship freight prepaid unless another arrangement has been requested.
Bounceout Inflatables is not responsible for shipping delays caused by weather, strikes, fires, floods, freight restrictions, government actions, supplier or manufacturer delays, shipping carrier delays, or other circumstances outside its reasonable control.
Damage caused during transportation by the shipping carrier is not the responsibility of Bounceout Inflatables. Customers must follow the shipping carrier’s procedures for reporting and handling damaged Products.
Where applicable, Products supplied by Bounceout Inflatables are covered by the warranty provided by the original manufacturer or supplier.
Bounceout Inflatables does not manufacture the Products it supplies unless specifically stated otherwise on the applicable Invoice or Product documentation. Bounceout Inflatables does not provide a separate manufacturer’s warranty unless expressly stated in writing.
Any manufacturer or supplier warranty is subject to the applicable warranty terms, conditions, limitations, and exclusions established by the original manufacturer or supplier.
Where applicable, Bounceout Inflatables will assist the Customer with submitting warranty claims to the appropriate manufacturer or supplier.
Standard inflatables supplied by Bounceout Inflatables are covered by the applicable supplier or manufacturer warranty for 1 year from the date the Customer receives the order, unless otherwise stated on the Invoice or in the applicable warranty documentation.
i. Indoor Center Inflatables:
Inflatables supplied for use in Indoor Centers are covered for 1 year from the date the Customer receives the order, subject to the applicable manufacturer or supplier warranty terms.
ii. IPC Quality Inflatables:
Inflatables supplied with IPC Quality specifications and used in Indoor Centers are covered for 1 year from the date the Customer receives the order, subject to the applicable manufacturer or supplier warranty terms.
iii. Water Ride Inflatables:
Water Ride Inflatables designed for use with water are covered for 1 year from the date the Customer receives the order, subject to the applicable manufacturer or supplier warranty terms.
Parts, pieces, and accessories ordered from Bounceout Inflatables, including slide liners and climber liners, are covered for 45 days from the date the Customer receives the order, unless a different warranty period is provided by the applicable manufacturer or supplier.
Equipment and accessories supplied by Bounceout Inflatables are subject to the applicable manufacturer’s or supplier’s warranty.
Blowers supplied with inflatable Products are covered by the Blower Manufacturer’s or supplier’s warranty.
Blower defects should be reported to Bounceout Inflatables so that the applicable warranty claim can be reviewed and, where appropriate, submitted to the manufacturer or supplier for repair or replacement.
Blowers carry a 1-year warranty, subject to the applicable manufacturer or supplier warranty terms.
Custom Products are not covered by a warranty unless a warranty is specifically stated on the Invoice or provided by the applicable manufacturer or supplier.
Digital printed graphics are not covered by a warranty unless otherwise stated in writing on the Invoice or by the applicable manufacturer or supplier.
LED Furniture is covered by a limited 90-day warranty from the date the Customer receives the order, unless otherwise stated by the applicable manufacturer or supplier.
This warranty covers parts such as the remote control, charging cable, or LED bulb. It does not cover the plastic casing of the LED Furniture.
A Product is not considered defective simply because its color differs from an image shown in the Bounceout Inflatables catalog or website. Exact color matching is not guaranteed.
Normal wear and tear does not automatically void an applicable limited warranty.
The warranty does not cover damage caused by:
Misuse
Improper handling or storage
Improper maintenance or care
Abuse or negligence
Packing an inflatable while it is wet
Repairs performed by an unauthorized repair company
Customers must use stakes, sandbags, tie-downs, and appropriate ground covers as required for safe use of the equipment.
The warranty does not guarantee that a Product will never develop tears, punctures, or other damage through normal use, handling, or storage. Repairs for damage not covered by the applicable warranty are the Customer’s responsibility.
Bounceout Inflatables may conduct an initial review of a warranty claim. Final warranty determinations may be subject to inspection and the terms of the applicable manufacturer or supplier warranty.
Bounceout Inflatables is not responsible for lost income or revenue resulting from a warranty claim.
Bounceout Inflatable LLC is not required to provide a replacement or loaner inflatable while a Product is being repaired under warranty.
Warranty defects must be reported within the applicable warranty period.
For approved warranty claims, Bounceout Inflatables’ responsibility is limited to assisting with the applicable warranty process and, where required under the applicable warranty, coordinating repair or replacement of the defective Product.
Warranty repair and replacement requests may require inspection of the Product by Bounceout Inflatables, the original manufacturer, supplier, or an authorized repair facility.
The final warranty decision may be made after the Product has been inspected and in accordance with the applicable manufacturer or supplier warranty.
When submitting a warranty claim, the Customer must provide photographs showing the area believed to need repair.
If the Product is returned for inspection and is found to have a defect covered by the applicable warranty, Bounceout Inflatables will coordinate shipping arrangements where required by the applicable warranty.
For the first 180 days after the Customer receives the order, Bounceout Inflatables may cover ground shipping costs to and from an approved inspection or repair facility where the applicable warranty provides for such coverage.
For the remaining warranty period, the Customer may be responsible for shipping costs to and from the applicable inspection or repair facility, subject to the applicable warranty terms.
All warranty returns must receive prior approval and a Return Authorization before being shipped. If a Product is returned without authorization, the Customer may be responsible for all shipping costs.
Bounceout Inflatables may, at its discretion or where permitted by the applicable manufacturer or supplier warranty, approve an outside repair company to perform warranty repairs if all requirements are met.
The following process must be followed:
a) The Customer must notify Bounceout Inflatables about the Product that needs repair.
b) Bounceout Inflatables will issue an RA Number confirming the repair request.
c) The Customer must email photographs of the Product and damaged area to an authorized Bounceout Inflatables representative. The photographs must show the location and size of the damaged area.
d) Bounceout Inflatables will make an initial determination as to whether the repair may qualify as a warranty claim.
e) A repair center recommended by the Customer may be contacted by a Bounceout Inflatables representative to confirm that the center is capable of completing the repair.
f) If the repair center is approved, the Customer will send the inflatable to the repair center at the Customer’s expense for inspection, unless otherwise agreed in writing or required under the applicable warranty.
g) The repair center must provide Bounceout Inflatables with a written estimate describing the required repair and possible cause of the damage.
h) If the repair is approved as a warranty repair, Bounceout Inflatables may coordinate authorization or payment with the applicable manufacturer or supplier, where required.
i) Bounceout Inflatables will not pay rush charges for warranty repairs unless specifically approved in writing. The Customer is responsible for scheduling the repair with the outside repair center.
j) Bounceout Inflatables will only pay for repairs that are approved and covered by the applicable warranty. Any additional repairs are the Customer’s responsibility.
k) Areas repaired by an outside authorized repair company will not receive additional warranty coverage from Bounceout Inflatables unless otherwise provided by the applicable manufacturer or supplier. Future issues with those repaired areas may be subject to the repair center’s warranty.
The Customer must inspect the Products promptly after receiving them.
Any damage, visible defects, or missing Products must be reported to Bounceout Inflatables in writing within 15 days of delivery.
If the Customer does not report a claim within this inspection period, the Products will be considered accepted as complete and free of visible defects.
All applicable federal, state, and local taxes are the responsibility of the Customer.
The Customer is also responsible for any penalties or interest related to unpaid taxes.
For international orders, all applicable customs duties and taxes must be paid by the Customer to the appropriate customs authorities in the destination country.
If the shipping address is located in California, the Customer may be responsible for California sales tax unless Bounceout Inflatables receives a valid and completed California Resale Certificate (Form CDTFA-230).
Bounceout Inflatables is not responsible for injury, property damage, property loss, or loss of value caused by Products that have been:
Misused
Used negligently
Modified
Repaired by unauthorized persons
Improperly installed
Improperly maintained
Except for express warranties specifically provided in writing by Bounceout Inflatables, and to the extent permitted by law, Bounceout Inflatables does not provide any other express or implied warranties.
Any manufacturer or supplier warranties are provided subject to the applicable manufacturer or supplier terms and conditions.
Bounceout Inflatables will not be responsible for indirect, incidental, special, consequential, punitive, or multiple damages, including loss of use, business, revenue, or profits related to this Contract or the Products, even if Bounceout Inflatables was advised that such damages were possible.
Bounceout Inflatables’ total liability under this Contract will not exceed the amount the Customer paid to Bounceout Inflatables for the Products.
The Customer agrees to read and understand the Bounceout Inflatables owner’s manual and any applicable manufacturer instructions before using any Product.
The Customer understands that improper use of an inflatable can result in serious injury. For example, an improperly anchored inflatable may be moved or blown over by wind and could injure users.
The Customer agrees to use Products only according to the applicable owner’s manual, manufacturer instructions, and safety requirements.
Products must be used with proper adult supervision and operated by properly trained personnel.
The Customer agrees to use Products in compliance with all applicable state and local laws.
The Customer must maintain all inflatable Products in good condition and must not rent or use Products that are damaged or unsafe.
The Customer is solely responsible for how the Products and equipment are used.
The Customer is also responsible for all signs, labels, warnings, and user instructions required for safe use, including weight, height, age, and other applicable limitations.
The Customer must use stakes, tie-downs, and other appropriate safety equipment as required.
The Customer agrees to protect, defend, and hold harmless Bounceout Inflatables, its affiliates, assigns, officers, directors, employees, and insurers from third-party claims, losses, damages, fines, or lawsuits arising from the Customer’s use of the Products or violation of this Contract.
The Customer also agrees to protect and hold harmless Bounceout Inflatables from intellectual property claims related to artwork or designs supplied by the Customer.
All dimensions and weights shown in catalogs, websites, or product materials are approximate and may vary within normal industry tolerances.
Bounceout Inflatables may substitute a standard color with a similar color when necessary to fulfill an order, subject to availability from the applicable supplier or manufacturer.
Exact color matching from photographs or computer-generated images is not guaranteed.
Vinyl suppliers cannot guarantee that every roll or batch of a particular color will be exactly the same.
Bounceout Inflatables may offer a substitute Product, component, material, or design when necessary due to supplier availability, discontinued products, safety considerations, or other circumstances, provided that any material substitution is communicated to the Customer where appropriate.
All logos, Product names, trademarks, artwork, literature, photographs, and designs used by Bounceout Inflatables in connection with the sale or supply of Products are the property of their respective owners unless otherwise stated.
Customers may not reproduce these materials without authorization. Unauthorized use or reproduction may constitute intellectual property infringement.
The Customer confirms that they have the legal right to use any artwork or intellectual property they provide to Bounceout Inflatables and that they have the right to allow Bounceout Inflatables to use that material for the purposes of this Contract.
Prices may change if the Customer requests changes to product specifications, quantities, or delivery requirements after an order has been placed.
All changes must be requested and approved in writing.
Changes made after the order may result in a new price and an updated shipping date.
An order cannot be changed more than 5 business days after the Effective Date unless Bounceout Inflatables agrees to the change.
Any approved changes may require a new quotation and revised shipping date.
The Customer may cancel an order, in whole or in part, by providing written notice within 48 hours of the Effective Date.
If the order is cancelled within this period, the Customer will only be responsible for applicable credit card or payment processing fees already incurred by Bounceout Inflatables.
Orders cancelled after 48 hours may result in the loss of the Customer’s deposit if:
Production or supplier processing has already started
Materials have already been ordered
The Product has been reserved or ordered specifically for the Customer and caused Bounceout Inflatables to lose potential business
Any legal action between the parties relating to an order or Product will be governed by the laws of California, U.S.A.
The venue for such legal actions will be Los Angeles County, California, and the case may be brought in the appropriate California or federal courts.
The Customer agrees to pay Bounceout Inflatables’ legal costs and expenses related to enforcing its rights under this Contract, to the extent permitted by applicable law.
This Contract contains the complete agreement between the Customer and Bounceout Inflatables regarding the Products purchased.
Except for the warranties and terms specifically included in this Contract, there are no other promises, warranties, conditions, agreements, or representations, whether written, verbal, express, implied, statutory, or otherwise.
Any additional agreement or waiver must be in writing, signed by the Customer, and accepted by Bounceout Inflatables.
This Contract replaces and supersedes all previous oral or implied agreements, promises, warranties, and understandings between the parties regarding the Products.
