Shipping Policy

Last Updated: September 2026

At Bounceout Inflatable LLC, we strive to deliver your commercial and residential inflatables quickly, safely, and reliably. Because our products, including commercial bounce houses, water slides, and heavy duty blowers vary significantly in weight and size, we utilize standard ground shipping as well as specialized freight carriers (LTL/liftgate services) to fulfill your orders.

Please review our complete Shipping Policy below to understand our delivery processes, timelines, and freight receiving requirements.

1. Order Processing Times

  • Standard In-Stock Items: Orders for in-stock inflatables, blowers, and accessories are typically processed, packed, and prepared for dispatch within 1 to 3 business days following full payment confirmation. Orders typically arrive within 5 to 7 business days (Monday through Friday, excluding weekends and public holidays) from the time the carrier picks up or scans your package. This window covers the actual transit and movement through the delivery network, but does not include order processing, packing time, or unforeseen carrier delays
  • Custom & Pre-Order Products: Custom-designed inflatables, custom color setups, or backordered items require additional production and transit lead times. Estimated timelines for custom orders will be provided during quotation or checkout.
  • Processing Hours: Orders are processed Monday through Friday, excluding major national holidays. Orders placed on weekends or holidays will begin processing on the following business day.

2. Shipping Methods & Carrier Options

Depending on the size and weight of your total order, we ship using two primary methods:

A. Parcel / Ground Shipping (Small Items & Accessories)

  • Carriers: UPS, FedEx, or USPS Ground.
  • Eligible Items: Small accessories, repair kits, replacement parts, and smaller individual blowers.
  • Delivery: Standard curbside or doorstep delivery.

B. Freight / LTL Shipping (Commercial Inflatables & Bulk Orders)

  • Carriers: Specialized Less-Than-Truckload (LTL) motor freight lines.
  • Eligible Items: Heavy commercial bounce houses, large water slides, obstacle courses, and multi-piece orders.
  • Delivery Type: Standard freight delivery is curbside delivery. Freight trucks are large semi-rigs and will deliver as close to your address/curbside as safety permits.

3. Liftgate Services & Delivery Address Requirements

  • Residential & Business Deliveries: Freight deliveries to residential addresses or commercial locations without a standard loading dock or forklift will require a Liftgate Service to lower the palletized inflatable from the truck bed to the ground.
  • Liftgate Inclusion: Liftgate service coordinate options are available during checkout or through our sales representative prior to dispatch.
  • Delivery Access: It is the customer’s responsibility to ensure that the delivery location is accessible to a standard 53-foot freight trailer. If a semi-truck cannot safely enter your street or driveway, you may need to arrange pickup at the local freight terminal or arrange an alternate drop-off point.

4. Freight Receiving & Inspection Protocol (CRITICAL)

Because heavy commercial inflatables are shipped via freight, you must carefully inspect your shipment before signing the carrier’s Delivery Receipt / Bill of Lading (BOL).

  1. Count Your Pallets/Packages: Verify that the package count listed on the delivery receipt matches what was delivered.
  2. Inspect for External Damage: Check all boxes, wrapping, and pallets for tears, punctures, crushing, or exposed vinyl.
  3. Note Any Damage on the Receipt: If you notice ANY damage to the packaging or contents, you MUST write “DAMAGED” on the driver’s delivery receipt before signing it.
  4. Take Photos: Take clear photos of any damaged pallets, wrapping, or product before moving or unpacking the item.
  5. Contact Us Immediately: Report any freight damage or missing items to our support team within 48 hours of delivery.

Important Note: Signing the delivery receipt without noting damage indicates that the shipment was received in perfect condition. We cannot guarantee freight claim approval or reimbursement for shipping damage if it is not noted on the delivery receipt at the time of delivery.

5. Shipping Rates & Taxes

  • Shipping Rates: Freight rates are calculated at checkout based on total shipment weight, dimensions, distance, and selected accessorial services (such as liftgate or residential delivery).
  • Free Shipping Promotions: Any “Free Shipping” or promotional shipping offers apply exclusively to qualifying orders within the contiguous United States, unless explicitly stated otherwise.
  • Taxes & Import Duties: Standard applicable sales taxes are added at checkout where required. For international orders outside the contiguous United States, customers are responsible for all applicable customs duties, local taxes, import tariffs, or brokerage fees upon entry into the destination country.

6. Order Tracking & Notifications

Once your order has been dispatched from our warehouse or manufacturing hub:

  1. You will receive an automated Shipping Confirmation Email containing your assigned carrier and tracking/pro number.
  2. For freight shipments, the carrier will usually call the phone number provided at checkout 24 hours in advance to schedule a delivery appointment window.

7. Address Changes & Delivery Rerouting

  • Please verify your full shipping address before finalizing your order.
  • If you need to change your delivery address after an order has been dispatched, carrier re-consignment or address correction fees may apply and will be charged to the customer.

8. Undeliverable Shipments & Refusal of Delivery

  • If a delivery cannot be completed because the customer provided an incorrect address, is unreachable to set up a delivery appointment, or refuses delivery without prior authorization from Bounceout Inflatable LLC, the customer will be responsible for all return freight charges, storage fees, and re-stocking fees incurred.

9. Contact Us

If you have questions regarding freight options, delivery logistics, or shipping quotes prior to placing your order, please reach out to our team: