Refund and Returns Policy
At Bounceout Inflatable LLC, we take pride in delivering commercial-grade inflatables built for safety, durability, and long-term performance. Please review our return and refund guidelines below before making a purchase.
1. Order Cancellations
Standard Orders: Orders can be canceled for a full refund 48 hours prior to shipment. Once an order has been picked up by the freight carrier or dispatched, it cannot be canceled and falls under our return policy.
Custom Orders: Custom-designed inflatables or modified units cannot be canceled or refunded once production has begun.
2. 30-Day Return Policy
We accept returns on unused standard inventory within 30 days of delivery under the following conditions:
Items must be brand new, unused, and never inflated or wet.
Items must remain in their original factory packaging with all included accessories (e.g., blowers, repair kits, stakes, storage bags, and manuals).
Restocking Fee: All approved returns are subject to a 20% restocking fee to cover inspection, testing, and repacking.
Return Shipping Costs: The customer is responsible for all return freight shipping costs unless the return is due to a shipping error or manufacturing defect on our part.
3. Freight Delivery & Inspection (Crucial Upon Arrival)
Due to the size and weight of commercial inflatables, items are shipped via freight.
Inspect Upon Delivery: You must thoroughly inspect the pallet/packaging for visible damage or missing items before signing the delivery receipt (Bill of Lading) with the freight driver.
Damaged Goods: If the shipment arrives damaged, clearly note “Damaged Upon Arrival” on the driver’s delivery receipt and refuse the damaged portion of the delivery if necessary. Contact us immediately within 48 hours so we can initiate a freight claim and arrange a replacement.
4. Warranty & Defective Items
If your product arrives with a manufacturing defect or fails during initial operation within the warranty period, please contact our support team with your order number, photos, and a brief description of the issue.
Defective items or parts will be repaired or replaced according to our standard warranty coverage. Normal wear-and-tear, improper setup, failure to follow wind/weather protocols, or improper drying and storage are not covered under warranty.
5. Refunds & Processing Times
Once your returned item is received at our facility and inspected by our team, we will notify you of the approval or rejection of your refund.
If approved, your refund (minus applicable restocking fees and original freight charges) will be processed back to your original payment method within 5 to 7 business days.
6. Non-Returnable Items
The following items are strictly non-returnable:
Units that have been inflated, used, or exposed to water/outdoors.
Custom-printed or bespoke inflatable units.
Final sale or clearance items.
Contact Us
For return requests, shipping damage reports, or warranty inquiries, please reach out to our team:
Email: Sales@bounceoutinflatablellc.com
Contact: +1 (213) 453 7584
